RESYNC YOUR BODY® Refund and Returns Policy

Effective date: November 5, 2026

Every Resync Your Body Vibroacoustic System is packed and shipped personally by our team. This page explains exactly what shipping costs, where we ship, how long delivery takes, and what to do if anything goes wrong.

Shipping at a Glance

1. Where We Ship

We ship to residential and business addresses in all 50 U.S. states, including Alaska and Hawaii.

We currently do not ship to:

• Addresses outside the United States (the system is built for U.S. electrical outlets)
• Puerto Rico and other U.S. territories
• P.O. boxes
• Military addresses (APO/FPO/DPO)

Because every delivery requires a signature, please use a physical street address where someone can receive the package.

2. Shipping Costs

Paid in full: Shipping is free. FedEx Ground shipping and insurance are included in the $4,999 price. There are no additional shipping charges.

Payment plan: When you choose to pay over time with Klarna or Affirm, a flat $100 shipping fee applies to every order, wherever you live in the U.S. The fee is shown in your order total at checkout before you confirm your purchase and is included in the amount of your payment plan. Payment plans are provided by Klarna or Affirm and are subject to their approval and terms.

3. Processing and Delivery Times

Orders are processed and shipped within 1–2 business days (24–48 hours) of purchase. Once shipped, FedEx Ground delivery typically takes 3–7 business days. Deliveries to Alaska and Hawaii may take longer.

Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates provided by FedEx and are not guaranteed.

If we cannot ship your order within the stated processing time, we will email you with a revised shipping date. You may then choose to wait or cancel your order for a full refund.

4. Order Tracking

As soon as your order ships, you will receive an email with your FedEx tracking number. If you do not receive it within 3 business days of your purchase, please check your spam folder and then contact us.

5. Signature Required

For your protection, every delivery requires an adult signature. Packages are never left at the door. If no one is available, FedEx will leave a notice and attempt redelivery, or hold the package at a nearby FedEx location for pickup. You can manage redelivery options using your tracking number at fedex.com.

6. Insurance and Damage in Transit

Every shipment is fully insured. If your system arrives damaged, we will make it right.

• Inspect the box before signing. If the packaging is visibly damaged, please point it out to the FedEx driver when you sign.
• Report damage within 24 hours of delivery by emailing info@resyncyourbody.com with:
  • Your order number
  • Photos of the outer box (all sides) and the shipping label
  • Photos of the inside packaging
  • Clear photos of any damage to the product
• Keep all original packaging until your claim is resolved, as FedEx may need to inspect it.

Once your report is confirmed, we will arrange a repair or replacement at no cost to you. Damage reported more than 24 hours after delivery may not be eligible for a shipping-damage replacement.

7. Lost or Delayed Packages

If your tracking has not updated for 5 business days, or shows delivered but you did not receive your package, email us right away. We will open an investigation with FedEx and keep you updated until your order is delivered or replaced.

8. Address Accuracy, Refused and Returned Deliveries

We ship to the address you provide at checkout. Please double-check it before completing your purchase.

If a package is returned to us because the address was incorrect or incomplete, the delivery was refused, or it was not picked up from FedEx, you are responsible for the cost of reshipping. We will email you the reshipping cost before sending it again.

Refusing a delivery does not cancel your order and is not treated as a return. To return a product, please follow our Return & Refund Policy.

9. Cancellations and Address Changes

You may cancel your order or change your shipping address within 24 hours of placing your order, as long as it has not yet shipped. Email info@resyncyourbody.com with your order number. Once your order has shipped, it can no longer be cancelled or redirected by us.

For payment plan orders, refunds for cancellations are processed through Klarna or Affirm according to their terms.

10. Returns

For information about returns and refunds, please see our Return & Refund Policy.

Frequently Asked Questions

Is shipping really free?

Yes. When you pay the full $4,999 price, insured FedEx Ground shipping to any U.S. state is included at no extra cost.

Why is there a shipping fee on payment plans?

Payment plan orders include a flat $100 shipping fee, the same for every U.S. address. It is shown in your total before you check out.

Do I need to be home for delivery?

Yes, an adult signature is required. If you miss the delivery, FedEx will attempt redelivery or hold your package at a nearby location.

Do you ship internationally?

Not at this time. The system is designed for U.S. electrical outlets, so we ship within the United States only.

What if my system arrives damaged?

Email us within 24 hours of delivery with photos of the box and the damage. Every shipment is insured, and we will arrange a repair or replacement.

Contact Us

Resync Your Body
900 E Indiantown Rd, Suite #310
Jupiter, FL 33477
Email: info@resyncyourbody.com

We reply to all shipping questions within 1–2 business days.

We may update this Shipping Policy from time to time. The version posted on this page, with its effective date, applies to your order.